When WhatsApp is inaccessible, 1.2 billion users are wondering what is going on and who have to take their pain patiently before they can reconnect.
Yesterday, WhatsApp experienced one of the biggest breakdowns in its history: the service was simply inaccessible for several hours around the world, as some areas were more affected than others. The messaging service obviously confirmed these problems, but did not explain what it technically happened.
“Earlier in the day, users of WhatsApp in all parts of the world could no longer access WhatsApp for a few hours. We have now resolved this problem and apologize for the inconvenience,” the spokespersons said. The platform to the media that asked them for more information regarding this breakdown.
What annoyed the users was that WhatsApp’s community managers were not very responsive, probably waiting for instructions on how to communicate around this issue. The occasion for some Internet users to realize that since the purchase of WhatsApp by Facebook, the official Twitter account used to inform technical problems of the platform has been totally abandoned, his latest post dating more than three years. The Facebook page of WhatsApp was not much more talkative during the breakdown anyway.
By the time you read these lines, WhatsApp is supposed to work normally everywhere, although some small concerns have persisted a little longer in some very localized regions of the globe.